Privacy

Terms of Use & Privacy Policy

Last updated: 11/26/2025

Welcome to our company’s website and its AI assistant platform (the “Service”).
By using this website and chatbot, you agree to the following Terms of Use and Privacy Policy.

If you do not agree with these terms, please do not use the Service.

1. Purpose of the Service

The AI assistant is designed to provide helpful information and support based on:

  • public information,

  • materials supplied by our customers (such as campaigns, organizations, or providers), and

  • information that you choose to enter into the chatbot.

The Service is offered for informational purposes only and should not be treated as professional advices, including but not limited to:

  • legal advice,

  • medical advice,

  • financial advice, or

  • any other regulated professional advice.

You are solely responsible for how you use or rely on the information provided.

2. No Professional Relationship

Your use of the AI assistant does not create:

  • an attorney–client relationship,

  • a doctor–patient relationship,

  • a counselor–client relationship, or

  • any other professional or fiduciary relationship.

You should always consult a qualified professional for advice specific to your situation.

3. User Responsibilities

By using the Service, you agree that:

  • You understand that AI can be wrong, incomplete, outdated, or misleading.

  • You will not rely on AI responses as your only source for important decisions.

  • You are capable of evaluating the information provided or seeking professional help when needed.

  • You are responsible for any actions you take based on the information from the chatbot.

If you are not comfortable accepting these risks, please do not use the Service.

4. Limitation of Liability

To the fullest extent permitted by law:

  • The Service and its operators make no guarantees regarding the accuracy, completeness, or suitability of any content generated by the AI.

  • We are not liable for any decisions, actions, losses, or damages (direct or indirect) arising from your use of the Service or reliance on its output.

  • You use the Service at your own risk, and you acknowledge that the AI is not 100% reliable or error-free.

In no event shall the Service, its owners, developers, employees, or partners be liable for any indirect, incidental, consequential, special, or exemplary damages, even if advised of the possibility of such damages.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any law or regulation.

  • Promote hate, violence, harassment, or discrimination.

  • Share or request confidential or proprietary information that you do not have the right to use.

  • Engage in illegal manipulation of elections, public policy, or public opinion.

  • Upload or distribute malicious content, including malware or spam.

We reserve the right to suspend, restrict, or terminate access if we detect abuse, security risks, or violations of these terms.

6. Third-Party AI Providers

To generate responses, the Service may send prompts and conversation snippets to third-party AI providers (for example, OpenAI or similar vendors).

  • These providers process text to generate responses but do not receive your password or payment information from us.

  • We do not authorize these providers to use your data for their own advertising or to build external marketing profiles.

  • Data shared with such providers is limited to what is needed to operate the AI features.

7. Personal Information We Collect

We collect only the minimum personal information needed to provide login, security, and basic account features:

  • Email address – required for creating an account, login, and security notifications.

  • Phone number (optional) – if you choose to provide it, it may be used for additional security and account features (such as multi-factor authentication).

We do not intentionally collect demographic data such as age, gender, or location unless you voluntarily share that information within your conversations.

8. Conversation History

To operate and improve the Service, we may store your conversation history. This includes the messages you send to the chatbot and the responses you receive.

We use conversation history to:

  • Provide continuity in your conversations.

  • Improve the quality, safety, and accuracy of the AI system.

  • Diagnose errors and technical issues.

  • Monitor for abuse or misuse.

We do not sell or rent conversation history or personal data to any third party.

9. Use of Data for Improvement & Analytics

We may use aggregated and anonymized data to:

  • analyze usage trends,

  • understand which features are most helpful,

  • improve response quality and system performance, and

  • protect the platform against abuse.

Where feasible, analytics and improvement work is conducted on data that does not directly identify individual users.

Human review of specific conversations may occur only when necessary for:

  • troubleshooting a bug or error,

  • investigating abuse or security issues, or

  • providing support in response to a user and/or legal request.

Only authorized team members under confidentiality obligations may access such data.

10. Data Deletion & User Control

We aim to give users control over their data. Depending on your account and feature set, you may be able to:

  • Delete individual messages or entire conversations.

When you delete conversation history:

  • We remove it from active systems within a reasonable processing window.

  • Some data may remain in backups or logs for a limited time as required for security, compliance, or auditing, after which it will be purged according to our retention policies.

If you need help with data deletion, you can contact us using the details provided at the end of this page.

11. Encryption, Security, and Aggregated Insights

We use modern security practices to protect your data, including encrypted connections (HTTPS) and restricted internal access controls.

Your content is protected so that:

  • Individual conversations are not readable by our team

  • We cannot use encrypted messages to view or identify specific users

  • We cannot read message content unless you explicitly grant access for support or debugging

However, we may still use aggregated, anonymized analytics derived from encrypted content, such as:

  • total number of conversations

  • categories of questions asked

  • general topic/intent statistics

  • performance and accuracy metrics

  • system usage patterns

These analytics:

  • do not allow us to view individual messages

  • do not reveal personal identities

  • do not expose private content

  • are used only to improve the quality, reliability, and safety of the system

Aggregated information provides insight at the system level, not the individual user level.

12. Data Sharing & “No Sale” Policy

We do not sell your personal data or conversation history to third parties.

We may share data only in the following limited cases:

  • Service Providers: With trusted vendors who help us operate the Service (e.g., hosting, analytics, AI infrastructure and provider), under strict confidentiality and data-protection obligations.

  • Legal Requirements: When required to comply with laws, regulations, legal processes, or enforceable governmental requests.

  • Safety & Security: To protect the rights, property, or safety of our users, the public, or the Service.

We do not grant third parties the right to use your data for their independent advertising or resale.

13. Children’s Privacy

The Service is intended for adults and is not directed to children under 13 (or the applicable minimum age in your jurisdiction).

If you believe a child has provided personal information through the Service, please contact us so we can take steps to delete the information.

14. International Users

If you access the Service from outside the country where our servers are located, your data may be processed and stored in that country or other locations where our service providers operate.

By using the Service, you consent to the transfer and processing of your information in these locations, subject to this Terms & Privacy Policy.

15. Changes to These Terms & Privacy Policy

We may update these Terms of Use and Privacy Policy from time to time to reflect:

  • changes in the Service,

  • changes in applicable law, or

  • improvements in privacy and security practices.

When we make significant changes, we will update the “Last updated” date at the top of this page and may provide additional notice (e.g., on the website or by email, where appropriate).

Your continued use of the Service after changes are posted constitutes acceptance of the updated terms.

16. Your Consent

By using the Service, you confirm that:

  • You have read and understood these Terms of Use and Privacy Policy.

  • You agree to the collection and use of information as described.

  • You understand that AI-generated content may contain errors and that you use it at your own risk.

  • You are at least 18 years old, or the age of majority in your jurisdiction.

If you do not agree with these terms, please discontinue use of the Service.

17. Contact Us

If you have questions or requests regarding these Terms of Use or our Privacy Policy, including requests to access, correct, or delete your data, you can contact us at:

Email: [legal@denistek.com]